Buzz Doctor & Buzz Doctor Pharmacy: Business Terms and Conditions

 

If you are considering to use the Buzz Doctor service, in anyway, or if you are accessing the website, then before doing so, you should read the terms and conditions carefully. These terms and conditions set out the basic information on how we provide this service to you. It contains information about the privacy policy and the agreement you will enter into with Buzz Doctor.

If you do not agree with these terms and conditions then please exit the service, do not use it and cancel any appointment(s) that you might have made. 

These Terms and Conditions apply to all of the users and if relevant, an employee of Buzz Doctor (including ‘you’, ‘your’ the ‘patient’, the ‘service user’, the ‘user’) of the Buzz Doctor Platform;

  • Our website/internet site www.buzzdoctor.co.uk
  • Any mobile/tablet application (‘app’) 
  • By phone i.e. mobile call/telephone call
  • Email 
  • Face to face 

Collectively, the different ways to access our service is referred to as the Buzz Doctor Platform. These Terms and Conditions apply to you whether you are a National Health Service (NHS) or private (self-funded) patient.

You should read all the information provided here before deciding to use the service.  

By using the Platform, you are agreeing to these terms and conditions, along with the following additional information which also applies and forms the full contract of use. These include;

  • Our Privacy Policy
  • Our Cookie Policy
  • Our Fair Usage Policy
  • Additional Terms and Conditions of Service which apply for NHS Patients or Private Patients, depending on how you are accessing Buzz Doctor’s services.

Any reference to ‘these terms’ or ‘terms and conditions ‘ or ‘contract’ or services shall include all of these terms (as listed above)

 

THE TERMS AND CONDITIONS 

Only Buzz Doctor has the right to enforce these terms. No one else is allowed to enforce these terms on us or on you.

These terms and conditions are valid under UK law, i.e. England, Scotland, Wales and Northern Ireland. 

If a court of law finds any part of these terms and conditions illegal, then the rest of the terms and conditions are still in effect. Each sentence in these terms and conditions operates separately. 

If any of court of law or authority finds a sentence illegal or they are not satisfied with said sentence of terms and conditions, then the remaining sentences still remain in full force and effect.

We can enforce these terms at any time. There is no time frame of limit for enforcing these terms and conditions.

 

Amendments to the terms and conditions 

From time to time, we may changes to these terms and conditions. Each time you wish to access Buzz Doctor, you should read these terms and conditions to ensure you are happy to access the services. Any changes that we make will become effective immediately when the revised terms and conditions are changed. 

You will not receive notification of any changes and this is why you should read these terms and conditions each time you intend to use the Platform.

You should stop using the Platform if you do not agree to any changes.

These Terms were most recently updated in March 2022. 

 

WHO WE ARE  

The logo ‘Buzz Doctor’ and business names, including ‘Buzz Doctor’ ‘BuzzDoctor’, ‘Buzz Doctor Pharmacy’ are trademarked under the Trade Marks Registry.

Buzz Doctor is owned and operated by BuzzDoctor Limited (‘Buzz Doctor’, ‘our’, ‘us’ or ‘we’), a company registered in England, UK. Company number 11959946. 

Buzz Doctor Pharmacy is registered with the GPC (Registration number 1038394).

Details of the pharmacist(s) and  practitioner(s) at Buzz Doctor and Buzz Doctor Pharmacy 

The main practitioner is:

Dr Mariam Ahmed (GPC registration number: 2086026). Dr Ahmed is an Independent Prescriber/Pharmacist Practitioner.

The Pharmacist Manager at Buzz Doctor Pharmacy is Mr Khalid Ahmed (GPC registration number: 2029884)

The Superintendent Pharmacist of Buzz Doctor Pharmacy is Dr Mariam Ahmed.  

HOW TO CONTACT US

To contact us for general information please email: info@buzzdoctor.co.uk or call 0121 744 1141.

For our website, please visit www.buzzdoctor.co.uk

For business/medical purposes we may contact you by email, this will be the email address that you provided or emailed us with and will occur only if you have consented for this to happen. 

We may also need to contact you by written post; this will be to the address that you provided.

We may contact you by phone or messaging service, but only if you have consented for this to take place. 

 EMERGENCIES

Please note that Buzz Doctor Private Clinic, is NOT to be used in an EMERGENCY situation.

If you believe that you or someone you are with are experiencing an emergency then you should seek urgent and immediate help by dialling 999

You should call 999 immediately in a life-threatening or serious situation, however there may be other such reasons where you will need to dial 999, this list does not cover all conditions and is not meant to replace medical advice or self-decision making

Call 999 immediately if you or someone is experiencing the following:

  • Chest pain
  • Difficulty in breathing
  • If you think someone is having a heart attack
  • If you think someone is having a stroke 
  • Head injury
  • Seizures/fits 
  • Loss of consciousness 
  • Major trauma which can be, but not limited to;
    • Stabbing, shooting, a fall, road traffic accident
  • Severe bleeding 
  • Severe allergic reaction
  • Severe burns or scalds

 

OUR SERVICES

Buzz Doctor provides private face to face consultations. Please call 0121 744 1141 to book an appointment.

Any practitioners working at buzz Doctor will be registered with their UK professional body, e.g. Doctors with the General Medical Council (GMC), Pharmacist Prescribers with the General Pharmaceutical Council (GPC) and Nurses with the Nursing and midwifery Council (NMS). 

All practitioners working at Buzz Doctor are independent/autonomous practitioners/prescribers and are able to provide private prescriptions if necessary.

This means that they are legally permitted to medically treat patients as they deem necessary. All practitioners carry full medical indemnity insurance.

The Buzz Doctor Platform is available to you if you are in the United Kingdom (i.e. England, Northern Ireland, Wales or Scotland). 

Please do not attempt to access this platform if you are not a resident of the United Kingdom. 

We are not responsible for the skill of the Practitioner.

You can access Buzz Doctor private clinic if you:

  • Consent to the terms of service
  • Provide your details for contact to be enabled between Buzz Doctor and you (if needed)
By accessing Buzz Doctor services:
  • You can book a face to face appointment with the Practitioner 
  • You can receive qualified and professional medical advice from the Practitioner 
  • Once you have had a consultation with the Practitioner, if the Practitioner has agreed to provide treatment for certain medical conditions, they will do so by providing you with a private prescription 

Appointments are subject to availability and need to be booked in advance by calling 0121 744 1141 or by emailing info@buzzdoctor.co.uk

Appointment times are subject to change and are only made available to you at the sole discretion of Buzz Doctor.You are able to book appointments in advance. 

If the following circumstances arise:

  • If there are no appointments available that suit your needs
  • If you need medical attention but are unable to attend Buzz Doctor, for whatever reason; 
  • You miss your Buzz Doctor appointment for whatever reason; 
  • During the consultation, you need to terminate the appointment early;
  • Your appointment is cancelled by Buzz Doctor for whatever reason, including as a result of a Practitioner being unavailable;

Then it is your sole responsibility to either book an alternative appointment with us if this is a suitable option or seek appropriate alternative medical advice e.g. your NHS GP Surgery, call 111 or attend an urgent care centre/walk in centre. 

 

Safe Use of the Buzz Doctor Services

To make sure that you are using the Buzz Doctor safely and in agreement and accordance with these Terms and Conditions, you must:

  • Comply with our Fair Usage Policy at all times
  • When accessing Buzz Doctor services, when asked, you must;
    • Provide full, honest, complete and accurate information about your medical history
    • Provide full, honest, complete and accurate information about your current symptoms. 
    • Failure to provide full, honest, complete and accurate information may impact on our ability to provide the Services/proper treatment and may also impact on the Practitioner’s ability to make a full and adequate assessment of your medical needs;
  • Do not use Buzz Doctor services for any inappropriate purposes, including, but not limited to, obtaining inappropriate prescriptions;
  • We will not prescribe private prescriptions for controlled drugs in classes 2 – 3. 
  • We will not routinely prescribe prescriptions for controlled drugs in classes 4-5, this includes benzodiazepines e.g. diazepam and z-drugs e.g. zopiclone.
  • You must follow any instructions given to you by Buzz Doctor 
  • You must follow any instructions on any medication you are given, or advice given to you by Buzz Doctor 
  • You must agree and understand that the associated limited companies are not responsible for the care you receive by a Practitioner 
  • You must understand and agree that you are receiving private treatment, which does not fall under the National Healthcare System (NHS)
  • You should seek further medical advice if you are not completely satisfied with, or have any concerns with the information or treatment you received by the Practitioner or if your condition or circumstances change;
  • You should seek urgent/immediate medical help if you experience of suffer from any adverse or unexpected effects (e.g. side effects), of any treatment, medicine or healthcare products recommended to you by Buzz Doctor  
  • Please also see the Emergencies section for further advice
  • Buzz Doctor is a private clinic that treats acute conditions. Buzz Doctor does not manage long-term conditions 

 

Sharing of your medical record with your NHS GP Surgery

By agreeing to use the Buzz Doctor services, you understand, accept and consent to your private medical consultations being sent (by email or post) to your NHS registered GP surgery.

 

Accessing your Summary Care Record

During consultation, it may be necessary to access your NHS summary care record. This is a summary of your NHS record. We will only access this record with your consent.   

 

MEDICAL SICK NOTES/MED3/Fit note

Buzz Doctor does NOT provide sick notes. If you need a sick note, you will need to speak to your own GP surgery.  

 

SUPPORTING LETTERS

Buzz Doctor can provide supporting letters if the document is accepted by the requester. There may be a charge for this. 

 

PRIVATE PRESCRIPTIONS

Prescriptions may be issued by the practitioner after the consultation/examination has taken place. The decision to provide a prescription for medication lies with the practitioner alone. However this will be a joint discussion between the patient and the practitioner.  

Contents

Before using the Buzz Doctor services, you understand and accept that the Practitioner, at their sole discretion, creates prescriptions, based on their own medical, legal and professional obligations. 

You understand and accept that that the content of each prescription is based on your individual circumstances and symptoms that you provide to the Practitioner and your clinical presentation at the time of your consultation. 

Therefore the contents of any prescription will vary and the exact nature of the contents shall be at the sole discretion of the Practitioner and you agree that any associated limited companies does not have any involvement with the decision making of the Practitioner or the contents of the prescription.

Any associated limited companies, or its directors, stakeholders, employees, officers, agents and affiliates are not involved in any way and cannot be involved in any way or form, with any type of claim that may arise as a result of any the contents of consultations, examinations or private prescriptions, or other such items, or with the skill or attitude or service you receive from a Practitioner. 

You must not change, add, delete or amend (e.g. alter) any content of any prescriptions or items that you receive from Buzz Doctor, to do this would be a criminal offence. Any associated limited companies and the Practitioners are not responsible and cannot be held responsible for any illegal activity that a service user may perform, regarding prescriptions or other such items e.g. improper use of medication supplied.  

You understand and accept that there is no guarantee that your issued prescriptions will contain the content e.g. medication, that you requested, wanted, hoped for, desired, expected, advised upon from someone else, were informed of, thought, understood or believed they would contain. You accept and understand that it is at the sole discretion of the Practitioner to provide a treatment as they deem necessary at the time of presentation. 

 

Lost prescriptions

Any prescriptions issued, will be emailed to the pharmacy of your choosing. In this way, it will be quite impossible for a patient to lose their prescription. 

You understand and accept that there is no guarantee that a Practitioner will agree to re-issue any document e.g. prescription. 

 

Posting of your prescriptions

Prescriptions will not be posted to a patient. 

 

Delivery of prescriptions by email

Prescriptions will not be sent by email to you i.e. the patient.

You understand and accept that documents sent by email to a chemist/pharmacy, are classed as sent as soon as the Buzz Doctor marks the email containing the information as ‘sent’. 

You understand and accept that any emails sent to a pharmacy, containing any information related to you, including, but not limited to, sensitive information, such as name, address, medication, age, date of birth, will be saved as proof that we have sent the document and fulfilled our obligation to provide the service that you have requested.

You understand and accept that we are not responsible for the spam or junk emails sent to you by your email service provider. We are not involved or responsible for the way you email provider filters emails, and may, for whatever reason, filter our emails away from your inbox, into such folders as the spam or junk folders.  In these occasions you understand and accept that you must take such issues up with your email provider and not with Buzz Doctor and/or the practitioner.

You understand and accept that any emails sent to you about your treatment (copy of the consultation) or current situation are not sent with a password and therefore we assume that the email address you provide is the one you wish us to communicate through. We are not responsible for the security of your email server; we cannot accept any liability regarding any issues that may arise, for whatever reason, with your email system or server. 

We will deem any information sent via email to you have been received by you within twenty-four hours of us marking them as sent.

Once we have issued your prescription, we will provide you with instruction on how to obtain it.

You understand and accept that you shall ensure that you have provided a legitimate email address of the pharmacy you wish us to the sent the prescription to. 

 

Issuing prescriptions.

When agreeing to use Buzz Doctor, you understand, accept and agree that there is no guarantee whatsoever, that you will be provided with a prescription for any medication. 

You understand, agree and accept that the issuing of any prescription is at the sole discretion of the Practitioner. Any associated limited companies has no right to interfere with the Practitioners prescribing decisions.

You accept, understand and agree that our medical team has restricted the prescribing of some drugs/medicines that can be issued by the Practitioners. There are certain medicines/drugs that will not be prescribed by Practitioners in any circumstances, which include:

  • Some Controlled Drugs (CDs), these are medications that are subject to strict legal restrictions and therefore will not be prescribed under any circumstance. Examples include;
    • Strong painkillers e.g. morphine, tramadol, pregabalin, gabapentin
  • Medication that requires specialist prescribing and monitoring; e.g. Isotretinoin 
  • Medication that needs to be administered by injection (exception –  life-saving or life-preserving purposes e.g. Epipen)

Any prescription that you receive are valid for use at any legal UK pharmacy/chemists only. 

You understand and agree that any prescriptions you acquire via Buzz Doctor are only for your personal use. You must not share the medication provided to you. 

You accept, understand and agree to carefully read all the information provided to you in the medication package given to you, and to follow the instructions given to you, either by verbally and/or written information by the Practitioner(s), and/or on the label applied by the pharmacy before you take any of the prescribed medications. 

You also accept, understand and agree to contact another Practitioner, if you have any questions about the prescribed medicines and you are not able to reach Buzz Doctor.  

You accept, understand and agree that if you have any issues with the prescribed medications, you will contact another practitioner if you do not fully understand the reasons you have been prescribed any medicine, or the instructions related to the prescribed medicine.

Any associated limited companies and the Practitioners are not responsible for any legal private prescriptions provided to you, that legal UK Pharmacies refuse to dispense. You agree and accept that it remains an individual Pharmacist’s right to refuse to fulfil any prescription and/or dispense medications when presented with a legal prescription. If there are any issues with the prescription, the Pharmacist is permitted to contact the Prescriber and/or Buzz Doctor to discuss the issue. If there has been a mistake made by the Practitioner then Buzz Doctor has nothing to do whatsoever with this and can therefore be rectified by the Practitioner. The Practitioner will re-issue/re-send/correct any private prescription with the recommended alterations/amendments. 

 

Bookings and Cancellations for  Appointments

  • All our practitioners are trained and qualified in accordance with the UK legal requirements and the company’s treatment protocols.
  • All Practitioners are registered with their professional legal board.
  • All Practitioners are insured with their respective medical insurance company.
  • To secure an appointment with Buzz Doctor for any of our services e.g. a consultation, aesthetic treatment, steroid joint injections, microsuction wax removal etc. a deposit may be required. The deposit is subsequently redeemable against the final treatment.
  • If you are unable to attend your appointment, please call Buzz Doctor on 0121 744 1141 to inform them
  • We require a cancellation notice of 24 hours (minimum).
  • Proper cancellation notice will mean you will be eligible for a full refund of your deposit (if one was provided)
  • Failure to attend your appointment without 24 hour notice will result in the loss of your deposit (if one was provided)
  • Depending on your appointment, the practitioner will advise on your arrival
  • If you are more than 30 minutes late without notifying us, may result in cancellation of the appointment.
  • Prior to your appointment, we will notify you of any preparation required for your treatment.

 

Treatment Policy

  • Our practitioners will assess whether the treatment you request is suitable for you after full clinical examination 
  • If there are any predicted complications or if it is likely that a particular treatment will be unsuccessful; the practitioner has the right to refuse treatment, if it is in the best interests of the patient.
  • In this instance, any deposit will be refunded in full (if one was provided)
  • All treatments provided must be paid for in full by the patient/client in advance of the treatment procedure on the day of scheduled treatment.
  • Once treatment is underway or has been completed; no refunds of payment can be made.
  • Additional treatment after a procedure (e.g. “top-up” wrinkle reducing injections AKA ‘Botox’) can be provided for a discounted price, please call 0121 744 1141 to discuss any such issues. Discounts will only be provided for treatment in certain time frames.
  • Discounts apply to customers returning after 2 weeks for dermal fillers but no longer than 4 weeks.
  • For muscle relaxing injections i.e. Botox®, discounts apply to customers returning after 3 weeks but no longer than 5 weeks.

 

Liability

  • Buzz Doctor or any associated limited companies are not liable for any loss or damage arising from using licensed or unlicensed products for your aesthetic/cosmetic/medical treatments/procedures.
  • It is the responsibility of you, the client (the patient receiving treatment) to ensure that they provide the practitioner with the most up to date and correct medical information to ensure treatment suitability.
  • Buzz Doctor or any associated limited companies are not liable for any loss or damage incurred due to incorrect medical history provided by the client.
  • Failure to disclose the required medical information will result in cancellation of the appointment.
  • Buzz Doctor, any associated limited companies or the practitioner are not responsible for any side effects and/or dissatisfaction that may arise from treatment.
  • Buzz Doctor, any associated limited companies or the practitioner will take all reasonable steps to minimise or prevent side effects and/or dissatisfaction that may arise from treatment.

 

YOUR BUZZ DOCTOR RECORD

Registration requirements

When you decide to use the Buzz Doctor clinic, for whatever reason, you understand, agree and accept that you:

  • Are eighteen (18) years of age or older; 
  • Attend with a parent/guardian if younger than 18 years old.  
  • Have the capacity to consent and accept and agree to these Terms and conditions 
  • Have the capacity to consent to and/or withdraw from any treatment advice/decision
  • Can provide informed consent 

You understand, accept and agree that your record created at Buzz Doctor is for your private medical treatment, and is not subject to NHS law or policies. However your data is stored under the current UK data protection law. Your data will be stored according to the UK laws regarding the keeping, maintenance and protection of medical/patient records.

Identification Checks / fraudulent patients

You understand, accept and agree that we will require a form of identification e.g. driving licence, passport etc,. to verify your identity prior to the consultation. We reserve the right to request these details from you at any time and you understand, by refusing to provide this information, you may not receive treatment.

You understand, accept and agree that you will only register with Buzz Doctor once, i.e. one person may only have one record. If you use multiple records (i.e. fraudulent records), then the practitioner has the right to refuse treatment.  

 

Your Record

Prior to your first consultation with us, you will be required to provide full, truthful, accurate and complete information. This information includes, but may not be limited to; your full name i.e. your first and last name, your home address, i.e. post code, door number etc. your email address, mobile telephone number, a next of kin/emergency contact name and number, the name of your registered General Practice Surgery, and if necessary, the name and address of your chosen Pharmacy, your medical and medication history, and any other information that we may request. You must keep your details up to date at all times when you attend Buzz Doctor. 

We have the right to terminate your record at any time, for whatever reason. If your account is missing vital information, or contains invalid details, then we can also terminate this account. Both the email address and mobile telephone number must be stored in the profile for your record. 

Third party information that you provide

All personal health information or sensitive data which is stored with Buzz Doctor, or any other information e.g. regarding the details of your GP surgery or Pharmacy names, must be correct and you agree not to tamper with or alter this information in anyway. 

Responsibility for your Medical Record 

Your medical record is kept secured at all times, using a double password security system and is not shared with any third party e.g. for marketing purposes. We can provide copies of your consultation if requested,  

You understand, accept and agree that We, including any associated limited companies or practitioners shall not be liable for any losses that you may incur as a result of any unauthorised/illegal use/access of your record. If We experience a data breach, this will be dealt with by the proper authorities e.g. police, and you will be informed. 

Monitoring and keeping an up to date medical record 

If there are any changes to your circumstances, e.g. medical history etc. you must make the practitioner aware.

 

YOUR ELECTRONIC MEDICAL RECORDS

We hold your personal information on a secure database on our IT system. You will give consent for this when you attend Buzz Doctor and request a particular service. Consent is taken electronically. Your medical record is only accessible by Practitioners and the Buzz Doctor IT department (if necessary). Unlawful access is prohibited by UK law. The Buzz Doctor record will contain your personal health information, including:

  • Name
  • Age and date of birth
  • Address and contact details
  • GP surgery details
  • Your chosen pharmacy contact details, including email address
  • Current health conditions
  • Medical history symptoms
  • Medications
  • Allergies
  • Consultation notes
  • Diagnoses 
  • Medication prescribed at Buzz Doctor

Your consultation notes will be stored in your Buzz Doctor record, in accordance with the obligations of the practitioner under relevant UK law and policies. Your Practitioner may have additional documents that they will make/use during your appointment; where permitted, they will attach this to your electronic record. However there may be some documents that your Practitioner is not able to save to your electronic record. 

Uploading images 

If you wish to send pictures of a particular condition to Buzz Doctor prior to attending your appointment, you will have the opportunity to email a picture, e.g. a picture of a rash you might have. We can provide a specific NHS email account for this, however, please see above for the security regarding your own email account. These images are for the practitioner to view during your consultation. These pictures will not be saved automatically, you will have to request the Practitioner that you want these saved on the record. When uploading any pictures, you are consenting to the Practitioner viewing these during or prior to your face to face consultation and also at any other time, for purposes of your care, without your explicit permission each time, as you are already consenting to continuation of your care when first creating a medical record. You can, at any time, stop providing consent. If this is the case, please contact us.  

Recording Appointments.

It is an offense if you make any kind of recording of the consultation between yourself and the Practitioner. This includes, but not limited to, voice recording, video recording, camera recording, or screen recordings. 

Access of your record by Buzz Doctor Practitioners

By using the Buzz Doctor services, you understand, accept and agree that Practitioners are allowed at any time, to access your record for the purposes of providing medical care i.e. to provide the services for your care. You also accept, agree and understand that Practitioners can access your record without your explicit permission at the time, for purposes of your care. By agreeing to be treated at Buzz Doctor, you are providing consent for all possible future access of your record by Practitioners. Any access of your record will always be in compliance with any applicable UK law and our Privacy Policy.

If you would like a printed copy of your own medical record notes, then you can request this free of charge. However, your consultation notes will be emailed to you, so you are able to take these notes to your own GP surgery.

 

CHANGES MADE TO BUZZ DOCTOR SERVICES  

Amendments to the Buzz Doctor Services

We may update and/or make changes to the Buzz Doctor services from time to time. These can range from website changes, security updates, legal or regulatory changes or price and procedure changes. 

If any changes affect you directly then you will be notified in advance. However, there is little possibility that any business changes will affect your medical care. 

Suspending or withdrawal of the Buzz Doctor website

We do not guarantee that Buzz Doctor will always be present, there may be a cancellation of the entire service, for whatever reason and by agreeing to use our services, you understand that all your information that you have uploaded could be terminated at any time for any reason.  

We may suspend or restrict the access of part of or all of the Buzz Doctor website, for whatever reason. This can be due to technical faults or temporary limitation due to updates. We will try and give reasonable notice of any suspension or withdrawal. If you encounter any issues then please call the Pharmacy/Clinic on 0121 744 1141

If the service is going to be terminated, and you have paid for an appointment, then we will refund your payment in full. 

If there are times when access to consultations/medical procedures needs to be suspended then we will notify you in advance if you have an appointment scheduled at the same time, unless the suspension is due to unforeseen circumstances/business or personal emergencies, then you will not be notified. However if this occurs and you miss your appointment, then you will be entitled to a full refund (if payment was made in advance). You will be able to reschedule the appointment if you wish. 

Transferring or selling the Buzz Doctor rights 

We reserve the right to sell our transfer our license and/or rights to someone else. This transfer or sale may be under these terms and conditions; however they may be under another set of terms and conditions. If this is the case, we will notify you by email and explain any steps you may or may not need to take. 

 

REGISTRATIONS AND TRADEMARKS 

Any copy of any information/pictures/wording etc, contained on our website, in our pharmacy or clinic room, is an offence and legal action will be taken in such circumstances. 

By undergoing any treatment with Buzz Doctor, you are accepting the terms and conditions and the user agreement, you understand, accept and agree that under this agreement, you cannot copy, sell, sublicense, transfer or use the work as a basis for a template. You may not (but this list is not limited to); copy, reproduce, duplicate, sell or resell the information contained on the Buzz Doctor website, clinic or pharmacy and/or the services or the terms and conditions. Any of these actions is a legal offense and will result in criminal prosecution and/or termination of your contract with us. 

If you access the Buzz Doctor service without the intention of using the service, i.e. for any reason, including, but not limited to; by accident, to look at the website, to check for something etc. then you understand, accept and agree that you cannot copy, sell, sublicense, transfer or use the work as a basis for a template, this includes these terms and conditions. 

 

DISCLAIMERS

Medical Disclaimer

Even if you are choosing to use Buzz Doctor, you still need to seek the advice of your own GP. You should do this before stopping, starting or changing any medication or dose. You should do this even if you have already acquired medical advice or treatment from a Practitioner from Buzz Doctor or if you have read some information from the Buzz Doctor website. 

Buzz Doctor does not promote or guarantee that remote prescribing and/or treatment/advice e.g. via telephone, mobile, video call video chat, picture messages or online consultations are the safest or  best methods of accessing and receiving medical advice or treatment for your specific medical needs or conditions.

Before accessing the Buzz Doctor services, you agree that you will contact your own GP for a review as soon as possible after the consultation, or if you are not satisfied with your treatment, or if your condition changes or worsens. If you are not registered with a UK GP, then you should attend your nearest walk in centre/urgent care centre. In an emergency situation, where you feel that you are in the need of urgent help, you should contact the emergency services immediately by dialling 999.

 

Content Disclaimers

Any information on the Buzz Doctor website, or any information you receive from us via communications, apart from advice provided by a Practitioner during an appointment, is only for general patient educational and patient informational purposes only. It is not there to replace medical advice from a UK registered Practitioner. 

We try to keep this information on the Buzz Doctor website up to date, but we make no guarantee that this information represents current UK medical guidelines. We cannot guarantee that the information you read on the Buzz Doctor website is complete, up to date or accurate.  We accept no responsibility or liability for any consequences that may arise for whatever reason, directly or indirectly, from any of your actions or inactions regarding the advice on the website that you decide to read, and if you based your decisions upon this information, it is at your sole discretion. 

 

General Disclaimers

We make no guarantee that the Buzz Doctor website and/or its services will meet your expectations or requirements. We make no guarantee that Buzz Doctor and/or its services will run uninterrupted, securely or error-free. We will take all reasonable steps to ensure that Buzz Doctor is secure; however we accept no responsibility or liability for data breaches to our system that may arise for whatever reason e.g. internet hacking. We are not liable or responsible for any compensation if there are any data breaches or issues with the Buzz Doctor website. We are not responsible for communication errors, compromise or corruption of any kind of data that is transferred and/or carried over local or interchange telecommunication carriers or internet services. Your medical records are not stored on an internet/cloud based system and therefore, any breach to the website will not affect you in any way.   

Buzz Doctor will take all reasonable safeguards to protect against failure of our services, equipment and software. We will try to complete regular software back-ups of all data stored on our IT platforms. You understand, accept and agree that a back-up or transfer of your medical record can take some time e.g. weeks.  

We do not guarantee that the Buzz Doctor website is 100% secure or free from internet bugs or viruses. Any computer/laptop/tablet/phone or any other device that you use to access the Buzz Doctor website is your responsibility; you are responsible for configuring and maintaining your devices in order to access the website and protect against viruses or bugs. You should use your own virus protection software. We are not responsible or liable for any issues you experience with the Buzz Doctor website.  

We do not endorse the products or services of any third party organisations. We do not guarantee the reputation of any third party companies. We are not responsible or liable for the accuracy or content of information contained on any third party websites.

 

Loss or damage caused to your health

We are not responsible or liable to you for any foreseeable or unforeseeable loss or damage caused by us. If we fail to comply with these terms and conditions, we will be responsible for loss or damage you might suffer due to a foreseeable result due to us breaking this contract. Loss or damage that is foreseeable will be due to an obvious cause, i.e. something that will happen that is obvious at the time the contract was made and that both we and you knew it may happen. We are not responsible for any loss or damage that is not foreseeable even if we are in breach of the terms and conditions. 

At the end of each consultation, the practitioner will provide ‘safety-net’ advice, e.g. if your condition worsens/changes, you feel concerned or cannot cope with your symptoms, you are advised, as logic dictates to seek emergency medical help i.e., call 999. Buzz Doctor provides treatment for acute conditions and our practitioners will not provide ongoing treatment for which they feel monitoring is required e.g. regular blood tests.  

We do not dismiss in any way our responsibility or liability to you where it would be otherwise unlawful to do so.

We are not responsible or liable and we will not compensate if your death occurs after being treated at Buzz Doctor. 

We are not responsible or liable and we will not compensate if you suffer personal injury after being treated at Buzz Doctor.  

We are not responsible or liable and we will not compensate if you suffer any loss/harm/damage/allergy/anaphylaxis/death that may be caused after being treated at Buzz Doctor. 

Any associated limited companies are not responsible or liable and we will not compensate you for any reason even if it is caused by the negligence or fraud of the employees or practitioners. 

Buzz Doctor is a private service, separate from the NHS, which allows practitioners to treat patients that choose to have their examination and treatment with us.

Practitioners hold their own medical insurance i.e. appropriate medical indemnity insurance. This provides cover for them in respect to any claims made against them that may arise from the provision of their medical advice or treatment at the Buzz Doctor. 

 

Business Loss and damage 

We are not responsible or liable for any business losses. The Buzz Doctor services are only for personal private use. You cannot copy, duplicate, sell, re-sell or use any works as a template, this includes any information contained in these terms of service. If you use the platform for business, commercial or re-sale/sale purposes then this is a criminal offense and you will be in breach of this contract, this includes anyone who does not intend to use the services as well. We will have no responsibility or liability to you for any loss of business, business interruption, loss of business opportunity or loss of profit. 

 

Loss or damage caused to your electronic device or digital content

Buzz Doctor and/or its practitioners are not responsible or liable if you receive any damage or defect to your electronic devices, e.g. mobile phone, tablet, computer, PC, laptop etc, that occurs as a result of accessing the website. 

We are not responsible or liable for any issues, for whatever reason, that may occur when you use the Buzz Doctor website, even if it is due to your inability to use the website.

 

CIRCUMSTANCES OUTSIDE OUR CONTROL

Buzz Doctor is not responsible or liable if the supply of the service is delayed, prevented or terminated by circumstances outside our reasonable control. If there is any interruption to the services, we will do our reasonable best to contact you if this happens to make you aware of any issues. If the delay means that we are unable to provide the services for your appointment that was already booked, then we will arrange an alternative appointment, or you can cancel the appointment and receive a full refund (if advance payment was made).

 

TERMINATION OF OUR CONTRACT WITH YOU 

Your right to terminate

You may cancel an appointment and/or stop using the Buzz Doctor services at any time. 

You can cancel your appointment by contacting us by e-mail, by stating the time and date of your appointment and advising us that you wish to cancel it.

You can cancel your medical record with us at any time; you can do it for any reason. You can contact us to close/delete/terminate your account. If you request this, then we have full rights to delete all your private information, i.e. your details and medical history and any consultations you may or may not have had. There will be no back-ups made and you will not be able to request this information again, 

 

Our right to terminate

We reserve the right to terminate our contract with you at any time for whatever reason if we have reason to believe that you are not agreeing to the terms and conditions. For example;

  • You cannot provide valid ID 
  • If we believe that your contact details are false
  • You break the terms of fair and sensible use of the service
  • If you are in breach of the contract then your record will be terminated 

If we are to cancel your account, then we will write to you either by email or paper mail and let you know of our decision. 

 

INTELLECTUAL PROPERTY

We are the owner of the license of the ‘Buzz Doctor’ or ‘BuzzDoctor’ term and logo design, and all intellectual property rights of Buzz Doctor and of the material published on it. The names, Buzz Doctor, Buzz Doctor Pharmacy and the Buzz Doctor logo are trade marked by law. 

If you are an employee of Buzz Doctor, and in your time here, you create some work for us, then this work belongs to Buzz Doctor and we reserve all rights over this work. You are not permitted to use this work anywhere else if you leave, or your contract with us is terminated. As an employee, you are not allowed to share any company information with anyone not affiliated with Buzz Doctor or associated limited companies.  

The works that are under the Buzz Doctor are protected by copyright laws and agreements around the world. All rights are reserved. 

For non-commercial use (i.e. for your personal use); you are allowed to print off one copy, and/or download sections from the website for whatever reason. 

If you are going to use any works from our website for personal sharing, i.e. social media, or messaging services, which includes, pictures, videos and texts, then you must acknowledge Buzz Doctor in the sharing when doing so. 

You are not permitted to re-use, copy, screen shot or record any media or text from the Buzz Doctor website for any commercial/business use. 

If you are in breach of these terms and conditions then you are subject to legal action, and if you are a service user, your contract/account will be terminated and if you are an employee, then your employee contract will be terminated by us. 

 

PRIVACY POLICY

How we can use your personal information

Buzz Doctor are committed to protecting your privacy and ensuring that any sensitive information you choose to provide either by email, messaging/text and/or to the Practitioner during a consultation is in full compliance with The General Data Protection Regulation (GDPR) and the New Data Protection Act 2018.

Any personal information about you that we have stored on our IT systems, e.g. treatment details, photographic content, contact details etc., is all password protected and is governed by the Computer Misuse Act 1990. Any unauthorised access to the system or your medical records is an offence. 

Any paper work held is secured in a locked cabinet in a locked room. Any unauthorised access to the paper work is an offence.

All Practitioners at Buzz Doctor are independent/autonomous Practitioners, which means they are all registered medical healthcare professionals; who are bound by law to comply with the GDPR, Data Protection Act 1998 and their respective clinical/medical code of ethics.

You accept that all treatment provided to you will be shared with your registered GP. 

We will not sell, share or lease your personal information to other third parties unless we have your written consent, or if we are compelled to do so by the law.

We will only send you promotional material or information if you have chosen this option when providing your details to us during your account creation.

If you would like a copy of your personal information held by Buzz Doctor; please contact us at info@buzzdoctor.co.uk

We require 7 working days to send any records. 

 

GDPR Compliance

Buzz Doctor requests the following information from patients prior to a consultation/procedure; however this may change with time, and you understand and accept that you are to provide any information requested that is required for safe, effective, caring and efficient treatment.

Basic information required; full name, age, date of birth, gender, address, medical conditions, medication taken, allergies, drug allergies, your registered GP surgery, telephone number, next of kin/emergency contact number, and email address. 

These details will be taken prior to any treatment or consultation.

You will have to read the terms and conditions, including the privacy policy, and agree to the terms of use before undergoing any treatment at Buzz Doctor. 

We store all your information privately and securely, under password protected systems, which are not internet based. 

We do not post any personal information publicly about you. 

We will not share or sell your information with third party companies; we will only share your care and treatment with your own GP.

We require this information to ensure treatment is suitable and safe.

Our treatment plan depends on the information you provide. Please ensure the information you provide is correct and up to date.

If you would like to view all the information we hold about you; then please email info@buzzdoctor.co.uk. 

If you would like us to erase any or all information we hold about you, please request this via email using info@buzzdoctor.co.uk. Your information will be permanently and securely erased within 14 working days. All information we hold is electronically stored. Only the Buzz Doctor team has access to this information. Who are bound by the data protection laws.

Cookies may be collected through your browsing of our website. You are agreeing for us to store such information by browsing our website. If you do not wish for cookies to be stored, then please do not use our website. We will not misuse cookies. 

 

Opting in for information

By creating a medical record with Buzz Doctor, and then selecting to give consent to receive information and/or marketing information, you are agreeing to receiving these promotional materials, offers, newsletters, surveys and other information regarding Buzz Doctor company news, medical and health-related topics. This material may contain information about other products or companies also, including website links to other related websites.

If you do not wish to receive such communications, please do not select this option when creating a record with the practitioner. You can change this information at any time by contacting us directly. 

 

Our Data Controller Policy

Buzz Doctor stores the aforementioned information and is the controller for User Data.

Buzz Doctor adheres to the Data Protection Directive of 1995 and the GDPR from May 25th 2018

You can contact us at any time using info@buzzdoctor.co.uk to:

Request access to information Buzz Doctor has about you

Correct any information Buzz Doctor has about you

Delete information Buzz Doctor has about you

If you have any additional questions about Buzz Doctor collection and storage of data please contact our Data Protection Officer at:

Buzz Doctor  Pharmacy

Data Protection Officer

229 Stratford Road

Solihull

Birmingham

B90 3AH

United Kingdom

If you are located outside of the United Kingdom, then please be aware you are sending information (including Personal Data) to the United Kingdom where our systems are located. This information will only be used to provide proper care and treatment for you, in the UK only.

By providing information to Buzz Doctor, you are agreeing for us to use your information to create or assess a safe treatment plan for you.

 

How we may use your data anonymously to improve our services

Buzz Doctor strives to achieve good healthcare for its patients. 

The information we gather is used to understand how we can aim to continuously improve and tailor our services in accordance with the needs of your care. Your records will ensure that we are providing the right patient with the right treatments. We may use your consultation data (anonymously) to perform drug, prescribing and treatment audits.  

 

 

FAIR USAGE POLICY

The Buzz Doctor Usage Policy has been designed to prevent fraud and abuse of the services.

You are not permitted (or permit anyone) else to:

Use the Buzz Doctor services for any unlawful, illegal, inappropriate, abusive or fraudulent reasons. This includes medication. 

Use the Buzz Doctor website or its services for the purpose of harming, grooming, abusing, or attempting to harm minors in any way or form.

Use the Buzz Doctor website for the purposes of harassment or abuse

Use profanity, obscenities, or derogatory remarks in communications on the website

Access, download, send or receive any data (including images), which Buzz Doctor may consider to be offensive in any way, including sending by way of email or messaging/text; sexually explicit, pornographic, discriminatory, defamatory or any libellous material, containing or promoting any virus, bug, worm, Trojan horse, time bomb or any other computer programme or code that is intended or designed to, download, add, destroy, intercept, interfere, or otherwise manipulate IT services. 

Use the Buzz Doctor website or social medial sites to conduct a personal business.

Use the email systems in a way that could affect its reliability or effectiveness, for example distributing chain letters or spam mail or messages. 

Place any information on the Buzz Doctor website or related social media sites which relate to Buzz Doctor, alter any information, or express any opinion about Buzz Doctor, unless you are specifically authorised to do this.

Send unprotected sensitive or confidential information externally.

Make official commitments through the internet or email on behalf of Buzz Doctor, unless authorised to do so. 

Download copyrighted material such as media files, i.e. pictures and videos files, without appropriate approval.

In any way infringe any copyright, database rights, trademarks or other intellectual property.

Download any software from the internet without prior approval of the IT Department. 

Connect Buzz Doctor websites or related social medial, to the internet using non-standard connections.

Sending messages by way of written, e-mail, paper mail, text message, messaging service, verbal, video or using the Buzz Doctor website, to impersonate someone else, this includes, but is not limited to, practitioners or staff members, this is a legal offense and is subject to legal proceedings. 

All messages transmitted via Buzz Doctor Platforms, should correctly identify the sender by way of name, and you may not attempt to alter the origin of the message. 

Employees/Individuals must not:  

Allow anyone else to use their user ID/login details and password on any Buzz Doctor Platform.

Leave their user accounts logged in at an unattended and/or unlocked computer

Leave their user account details and password lying around where someone else could see or find this 

Use someone else’s user ID and password to access Buzz Doctor IT systems. 

Perform any unauthorised changes to Buzz Doctor IT systems or information.

Attempt to access data that they are not authorised to use or access.

Exceed the limits of their authorisation or specific business need to interrogate the system or data.

Connect any non-Buzz Doctor unauthorised device to the Buzz Doctor network or IT systems.

Store Buzz Doctor data on any non-authorised Buzz Doctor IT equipment.

Give or transfer Buzz Doctor data or software to any person or organisation outside Buzz Doctor without the authority of Buzz Doctor.

Collect data about any other individual who uses the Platform.

You cannot try or knowingly reverse compile/decompile/engineer/assemble/ disassemble/translate or create fake/false results, alter, commit fraud/defraud or make false results from any code or information on or received by this Buzz Doctor Platform. 

You agree to have anti-virus and/or anti-spyware software running that is configured to override the internet’s cookie setting

You agree not to reproduce, copy, duplicate or sell any part of the Buzz Doctor Platform in breach of the provisions of our terms and conditions.

 

If you breach this Fair Usage Policy

If we have reason to believe or have evidence to believe that you are in breach of this fair usage policy, we reserve the right to take any action as we decide is appropriate. Any breach is a criminal offense and we reserve full rights to contact the police or other law enforcement organisation. 

If we have reason to believe that a breach of contract has taken place, then we reserve full right to delete any of the information provided by you that we consider to be fraudulent, abusive, defamatory, obscene or offensive in anyway. 

If we consider it appropriate, we may issue you with a formal notice of improper behaviour before we terminate, suspend or refer to an alternative service. We can issue this warning to you and advise you of any legal proceedings that may or may not take place; 

Legal proceedings could include reimbursement of all costs on an indemnity basis, which can include, but is not limited to; administration and legal costs that could have arisen from the data breach. 

Any further legal action against you that we deem is necessary. 

We can disclosure any information to the proper officer of the law, including personal details if we deem it is necessary, such that it is in the best option for the public or us, or if it is required by law.

This action can be carried out by Buzz Doctor and/or the practitioner involved. 

We may take any other action that we deem is reasonably appropriate e.g. contact the police or if an appropriately involved professional body e.g. the GMC, NMC or GPC.

 

 

COMPLAINTS PROCEDURE

Buzz Doctor strives to achieve excellence in customer service and its treatments. We aim to treat our clients fairly, compassionately and most importantly; safely.

If, unfortunately you are not happy with any aspect of Buzz Doctor, you are entitled to log a complaint. In the majority of cases, if you inform a member of staff right away and explain your concerns, the issue can be dealt with right away and we can rectify the issue straight away. 

However, if you wish to make a formal complaint then this can be done either by telephone, by email, in writing or face to face. 

Please be aware, due to data protection, Buzz Doctor will not provide any sensitive/personal information via email (if the complaint is made by email).

Contact Buzz Doctor:

By phone: 0121 744 1141

By email: info@buzzdoctor.co.uk

By post:

Buzz Doctor Pharmacy

229 Stratford Road

Solihull

B90 3AH

1.Once your complaint is received, it will be escalated to the Manager (and any other parties involved).

2. An investigation will take place to gather facts and information about your complaint

3. You will receive a phone call or a reply e-mail within 14 working days, from when you initially logged your complaint. The Manager will discuss the complaint and we will strive to rectify your issue at this point. If this is not possible, we will highlight the next steps.

4. If the Manager is unable to rectify the issue, then the complaint will be escalated to the Superintendent Pharmacist of Buzz Doctor Pharmacy.

5. The Superintendent will also conduct an investigation to gather information. You may be required to attend a meeting with the involved person(s) to find a possible resolution and discuss your concerns in a safe and professional environment. 

6. If you are not able to resolve your complaint with Buzz Doctor or prefer to speak to someone who was not involved, you can take your complaint to the NHS.

You can complain (or give feedback):

By post to:

NHS England
PO Box 16738
Redditch
B97 9PT

 

By emailengland.contactus@nhs.net

If you are making a complaint, please state: For the attention of the complaints team in the subject line.

 

By phone: 0300 311 22 33

 

7. If you are still unhappy with the final response, you have the right to take your complaint to the Parliamentary and Health Service Ombudsman.

Please Note: they will only consider the case if it has been properly investigated by us in the first instance. If you decide to contact the Ombudsman, you must do this within 12 months of your initial complaint to us.

Contact details:

Parliamentary and Health Service
Ombudsman

Millbank Tower

21 Millbank

Westminster
London

 

SW1P 4QP
Telephone: 0345 015 4033
Website: www.ombudsman.org.uk

 

 

 

DEFINITIONS

The following terms with their meanings are presented here; 

Appointment: this is a time for a consultation between a patient and a practitioner at Buzz Doctor Pharmacy, Buzz Doctor private clinic. One appointment is limited to 10 minutes; and any person at any one time can book a maximum of 2 appointments, therefore a total of 20 minutes. However if the need arises, then the practitioner, may have to communicate with you for longer. 

Booking in advance: to have a consultation with a Practitioner, you will need to book a session/appointment in advance. The maximum number of consecutive sessions that you can book in advance at any time is two. You are able to book an appointment/session on your chosen date and time (subject to availability). 

Changing appointments: You have the right to make a change to an appointment once booked within 1 hour of your appointment time. If you wish to make a change to the date or time of your appointment then you should do this via phone to inform us. Please try to do this as soon as possible. If Buzz Doctor are experiencing any issues, then we will contact you as soon as possible to make you aware of the situation. If for, whatever reason, we cannot make a change to your appointment date or time, you are able to cancel your appointment and seek alternative medical advice from an appropriate establishment, e.g. NHS GP Surgery or walk in centre/urgent care centre.

If we need to make any changes to your appointment for whatever reason, then we will make you aware of this either by email or phone call. It is your right to cancel the appointment and receive a full refund in this case, if any payments were made in advance.

Choosing a Practitioner. You are not able to choose the Practitioner for your appointment/session unless we make this option available to you on the day. We do not make any guarantee at all as to the accessibility of any single Practitioner at any time. We can ensure you that all Practitioners have current, legal and valid registration with their professional UK body and have a legal right to practice in the UK, e.g. examine, diagnose, treat and prescribe medication.

Confirmation of appointments. After you have requested an appointment with Buzz Doctor, we will record this for our purposes and if you are present at the time of making an appointment, we can provide you with an appointment reminder card.  

Device; this relates to all electronic models, it includes, but is not limited to; computer, PC, laptop, telephone, mobile phone, smartphone or tablet computer, i.e. anything you use to access the Buzz Doctor Platform.

Prescription services. Buzz Doctor does not offer a guaranteed prescription treatment or fulfilment service. Prescriptions will only be issued by Practitioners where it is deemed appropriate by the Practitioner, where it is legal to do so and where you and the Practitioner have agreed on such a course of action. 

Practitioner(s); means a healthcare professional, who can examine and treat you e.g. provide a prescription for medication if necessary. Practitioners are professionals with a licence to prescribe medication.

Private patient; means a self-funded patient who accesses the Buzz Doctor services. They must pay for any medical advice or treatment. Treatment prices are subject to change, please confirm with the Buzz Doctor staff prior to booking an appointment, about the cost of a specific treatment or procedure. Leaflets, business cards and the website may not hold the latest information.

Sessions. A ‘Session’ is a ten-minute block of time, which can also be referred to as an appointment. During this time you can have a consultation with a practitioner. 

Same Day Appointments. If you wish to have a consultation with a Practitioner on the same day then you can call us on 0121 744 1141.

Service or services; any advice, treatment or prescription you receive from Buzz Doctor 

You; means the individual using Buzz Doctor services. You, means, the patient or service user. 

Waiting Times. We will try our best to keep waiting times as low as possible but we cannot guarantee specific waiting times.  When accepting to use the service, you accept that there may be a waiting time. By using the service, you are accepting that we will not refund any fees based on waiting times or any other time estimates being inaccurate if you have already made payment. 

Working Day; any day that is not a Saturday, Sunday or public holiday.

‘Buzz Doctor’ or ‘Buzz Doctor Pharmacy’ or  BuzzDoctor or ‘we’ or ‘our’ refers to Trademarks of our Limited Companies.